Returns & exchanges
Not quite right? No problem. You have 30 days from delivery to send it back.
- 1
Request a return
Email hello@example.com with your order number and the items you'd like to return.
- 2
Pack it up
Use the original packaging if you can and attach the prepaid label we send you.
- 3
Get your refund
We refund to your original payment method within 3 business days of receiving it.
Eligibility
Items must be unworn, unwashed and in their original condition with tags attached. For hygiene reasons, opened candles and worn accessories that touch the face cannot be returned unless faulty.
Final-sale items are marked as such on the product page and can't be returned.
Return shipping
Returns are free within the US and EU — we'll email you a prepaid label. For other countries, return shipping is at your own cost and we recommend using a tracked service.
Faulty items
If something arrives faulty or develops a defect within 12 months, let us know with a photo and we'll repair, replace or refund it — at no cost to you.
Still have questions?
Our team is happy to help.